Safe AI Means

Quality

Only shares information from sources you provide.

Reliability

Trained to avoid inaccurate answers, period.

Accessibility

Supports 20+ languages.

Give it a test drive.

Call 202-980-2202 and ask:
How do I get a building permit & what is the cost?
When will my trash be picked up?
Can you answer my question in Spanish?

"We’ve been getting positive feedback about VoiceAI because it helps educate the public on how to maneuver through municipal services. So we have seen a significant reduction in terms of foot traffic in Borough Hall. This allows staff to focus on those who need assistance the most."

Intashan Chowdhury

Borough Administrator, Prospect Park, NJ

Answering Calls Daily

Record response times for residents in these communities and more.

Benefits for Residents

A 24/7 Assistant Who Provides One-to-One Customer Support

Answers You Can Trust

Our safe AI either gives the correct response from curated information you provide or connects you to someone who can help.

Real Conversations

Deliver a personal touch, answering after-hours questions with empathy and routing residents to the right person or information—no phone tree, no frustration.

Instant Support

Skip the hold music. Our Voice AI provides instant answers or directs callers where they need to go, cutting wait times and reducing phone support costs.

20+ Languages Covered

With more added all the time. Improve accessibility for residents by offering while reducing the need for translators.

Benefits for Local Government

Value Delivered Immediately

Free Up Dozens of Hours—Every Day

More than 50% of the questions local governments get are the same. What if you had a trusted assistant to answer them and free up your schedule? That’s exactly how VoiceAI works.

Deploy in 30 Minutes

Less than an hour—that’s all we need from you to get started. With our seamless implementation process, your VoiceAI agent will be up and running in no time.

No More Busy-Season Headaches

Staffing woes during high-volume call periods? VoiceAI provides the support you need to deal with extra calls during busy seasons, disasters, or other high-volume times.

A Seamless Process

VoiceAI pulls up customer information instantly, guiding residents through applications and processes—so you spend less time on routine calls and more time on the complex issues that require your expertise.

How Does VoiceAI Work?

VoiceAI is an AI resident service tool built from the ground up to help service-first governments provide best-in-class resident services.
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Using VoiceAI, residents can get immediate support without having to speak to a live person. If live support is needed, VoiceAI recognizes this and connects the resident to the right person, every time.

How can local governments use VoiceAI?

There are many use cases for VoiceAI, including but certainly not limited to:
- A replacement for an auto phone tree
- An operator to route the caller to the correct department
- An after-hours customer service line
- The main/frontline source of information for constituents
- During busy call times

How is VoiceAI different than other support tools?

- Purpose built. It was built just for the needs of local government.
- Curated information. It operates within a walled space—that means all the information it provides is curated strictly from the sources you provide.
- Reliable support. It is trained to return no answer versus an incorrect answer, resulting in reliable information delivered to residents without the need for live support.

How long does implementation take?

Faster than you think! Spend just 30 minutes with our team, and we'll have something for you to start testing.

How much time will my team save?

The average time it takes to handle a single call, including transferring to the right department or returning a voicemail, is about 7 minutes. Let AI answer the question instead, and get those 7 minutes per call back.

Security & Compliance

Download Whitepaper

Organizational Security

To minimize risks of organizational access and exposure, we adhere to least privilege principles. We limit access to servers to our CTO/CSO via AWS private keys. Both production and development database access is restricted and monitored.

End-to-End Encryption

All data in transit is strongly encrypted. All requests are sent securely using TLS protocols, AES256 encryption, and SHA2 signatures. Passwords are salted and hashed. Access tokens are 256-bit and hashed when stored in the database.

Secure Data Infrastructure

Polimorphic's cloud infrastructure is an ISO 27000/SOC 1 and SOC 2 compliant data center. Our data infrastructure is also NIST, FIPS, FISMA, and HIPAA compliant. Our servers and data stores are hosted in U.S. data centers to ensure FOIA compliance.