Case Studies

CRM & Workflows

Tooele County, Utah Recorders Department Increases Document Processing Capacity, Customer Service, and Data Accuracy

In recent years, the Tooele County Recorder's Office faced a dramatic increase in document volume, tripling the amount of work while maintaining the same staff size. The complexity of the documents being processed also grew, with more subdivisions and development projects adding to the workload.

Tooele County Recorder Office

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CRM & Workflows

Gaston County, NC’s Department of Social Services Improves Internal Efficiency and Doubles Foster Inquiry Applications with New Workflows

The Gaston County DSS strives to protect, care for, and empower children and adults who are temporarily or permanently unable to care for themselves. In this vital work, the hard-working team faced challenges across three key processes: handling day sheet audits, managing adoption specialty referrals, and processing foster interest notifications and applications.

Gaston County, NC, Department of Social Services

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CRM & Workflows, AI Search & Chat

Village of Bayside Transforms Resident Services, Saving Hundreds of Staff Hours Annually

As with many other communities across the country, Bayside was feeling the squeeze of increasing service demands with limited resources. As well as a high number of retiring employees, leading to the loss of institutional knowledge and complicating efforts to maintain service levels. The team was spread thin as they worked to meet the growing expectations of their community.

Village of Bayside, WI

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911 Emergency Services

Enhancing Shift Changeover Processes in 911 Communications

Polimorphic’s platform has standardized and elevated Polk County’s 911 communications shift changeover process, providing a reliable, user-friendly solution that improves consistency, compliance, and operational efficiency.

Polk County, NC

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CLERKS OFFICE

Saving time and collecting data by digitizing record requests

Borough clerks and staff have been able to respond to requests quicker and plan their workload rather than reacting to the constant interruptions of emails and walk-ins. Their time has been freed up for their other responsibilities

Prospect Park, NJ

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CLERK & ADMINISTRATOR’S OFFICE, POLICE DEPT.

Accelerating collaboration, breaking down silos

Polimorphic streamlines communication between departments by using automations to move and track case progress and provide data to decision makers.

Prospect Park, NJ

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front desk

Reimagining customer service with front office tools and AI support

Online forms and AI features linking into a CRM empowers a small but talented municipal staff to provide their residents with the best possible service 24/7.

Prospect Park, NJ

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COURT / FRONT DESK

How Can We Optimize Your Local Government?

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Case Studies

CRM & Workflows

Tooele County, Utah Recorders Department Increases Document Processing Capacity, Customer Service, and Data Accuracy

CRM & Workflows

Gaston County, NC’s Department of Social Services Improves Internal Efficiency and Doubles Foster Inquiry Applications with New Workflows

CRM & Workflows, AI Search & Chat

Village of Bayside Transforms Resident Services, Saving Hundreds of Staff Hours Annually

911 Emergency Services

Enhancing Shift Changeover Processes in 911 Communications

CLERKS OFFICE

Saving time and collecting data by digitizing record requests

CLERK & ADMINISTRATOR’S OFFICE, POLICE DEPT.

Accelerating collaboration, breaking down silos

front desk

Reimagining customer service with front office tools and AI support

COURT / FRONT DESK

Improving Accessibility and Efficiency with AI and Multilingual Integration

Streamlining Code Enforcement

Enhancing Relationships with the Community (CRM)

How Can We Optimize Your Local Government?

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