Polimorphic

customer

City of Tangent, OR

population

1,200

System replaced

Manual Tracking, Paper Records

Streamlining Code Enforcement

Getting time back after digitizing and tracking code enforcement.
Helping City officials and staff can efficiently track and manage code compliance, freeing up their time for other critical tasks and community engagement.

Challenge

Before implementing Polimorphic’s digital forms platform, the City of Tangent faced significant challenges in managing code enforcement. The process relied heavily on manual tracking, which was time-consuming and risks errors. City staff struggled to maintain a clear record of code compliance cases, relying on individual memory or decentralized notes. This lack of tracking made it difficult to ensure consistent follow-up and accountability, leading to increased staff time spent on code enforcement.

Solution

Implementing Polimorphic’s platform revamped Tangent's approach to code enforcement. Digital forms allowed for precise and consistent documentation of each step in the code enforcement process. Staff could log initial complaints, upload letters and documents, and track compliance status in a centralized system. This digital transformation streamlined communication and ensured that all relevant information was easily accessible and well-documented. Improved record-keeping provides assurance to City staff in the event of legal recourse in a code enforcement case, while also reassuring residents that the city is effectively managing compliance.

"One of my biggest achievements was leading a coalition of state, federal, and tribal stakeholders in assisting a tribal community in restoring the tribal council, restoring public water services, and aiding the community out of an emergency water shortage."

Joe Samaniego

City Manager, City of Tangent, OR

Results

24/7 Instant Access

Because you can’t plan life events, residents need help all hours of the day, and AI Search provides that.

Multilingual Capabilities

Residents can ask questions and receive answers from the AI in their preferred language.

Reduction in Calls

Reduced calls to the office give staff more time to address other priorities.

Controlled Content

AI pulls answers from the Court’s website, with the option to add additional documents.

Local Heroes

Joe Samaniego has over five years of experience advising and leading local government, including tribal governments in Alaska and public utilities such as water utilities. This included organizing stakeholders such as federal agencies, state departments, and Alaska native corporations to benefit the community and build working relationships. An example of Joe's work and one of his biggest achievements has been leading a coalition of state, federal, and tribal stakeholders in assisting a tribal community in restoring the tribal council, restoring public water services, and aiding the community out of an emergency water shortage. We're proud to partner with Joe as he achieves meaningful goals for his community.