Enhancing Relationships with the Community (CRM)
Improving Citizen Engagement through Enhanced CRM.
City officials can better manage citizen interactions and maintain comprehensive records, leading to improved community engagement and service delivery.
Return on Investment
Centralized Knowledge Base
Polimorphic created a comprehensive database of citizen interactions, enabling staff to access historical data and ensure continuity in service.
Increase in Efficiency
The city improved its response times and accountability by having all citizen requests and interactions logged in one place.
Detailed Analytics
The platform provided valuable insights through analytics, helping the city council understand the most common issues and concerns among residents.
Improved Citizen Compliance
By demonstrating efficient record-keeping and follow-up, the city saw improved compliance with local ordinances and regulations.
Challenge
With a new City Manager at the helm, Tangent set a vision for maintaining comprehensive records of citizen interactions and requests, however did not have a system that could properly store all of these interactions. Before partnering with Polimorphic, the City’s only option would have been to rely on decentralized notes and individual memory, making it difficult to track historical data and follow up consistently, risking inefficiencies and miscommunications.
Solution
Polimorphic’s CRM capabilities provided a robust solution for managing citizen interactions. The system allowed for detailed logging of every interaction, from public records requests to property inquiries. Staff could track communications, categorize interactions, and generate detailed reports. This centralized approach ensured that all information was readily available, improving response times, service quality and communication.
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