Challenge

Before implementing Polimorphic’s platform, Polk County’s 911 communications faced significant challenges with their shift changeover process. The previous system, which relied on Google Forms, often resulted in inconsistencies and incomplete information transfer between shifts. This inconsistency led to lapses in critical information being passed along, raising the potential operational issues and compliance concerns.

Solution

Polimorphic’s platform provided a robust and reliable solution to these challenges. The implementation of Polimorphic allowed for a standardized, consistent process for communicating vital information during shift changes and documentation.

Polk County uses a process twice a day to log critical information about calls and activity from the previous shift. This can contain vital information about calls or a situation that could affect the oncoming shift. By using the platform, it ensured this critical information was consistently passed along between shifts, significantly reducing the risk of missed or incomplete data transfer.

Documenting equipment checks has been an integral part of the process.  The worker's equipment is checked on a per shift basis. So twice a day the equipment is checked and the process documented. Polimorphic's system has facilitated better compliance with state requirements for documenting equipment checks for Polk County, with the completion of required documentation rising from 70-80% to 90-95% since implementation. This improvement has ensured that Polk County is well-prepared with documentation for annual State inspections.