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Resident Communications

From Confusion to Clarity: How AI Can Simplify Government Communications

Government language is often complex, technical, and hard for residents to understand—especially when tensions are high or time is short.

In this webinar, we explore how AI can help North Carolina local government communicators turn complicated messages into clear, accessible information that residents can actually use.

You’ll learn how to use AI to:

  • Translate jargon-heavy content into plain language

  • Summarize long documents like ordinances and meeting agendas

  • Tailor messages for different platforms and audiences

  • Identify gaps or confusion in your website or FAQs

We’ll also share real-world examples of North Carolina communities already using AI to improve transparency, reduce staff workload, and build trust with their communities. Whether you're just starting to explore AI or already experimenting, you’ll leave with practical strategies you can put into action right away.

Speakers

Riley George
Town of Pineville, NC
Community Relations & Communications Specialist

Kyle Patel
Polimorphic
VP of Engineering

How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

AI

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Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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