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Meet Your AI Front Desk: Smarter Help Without Replacing Humans

Meet your new favorite teammates: the AI Front Desk. They don’t call in sick, work weekends without complaint, and never lose their cool, even when answering the same question for the hundredth time. 

But they’re not here to replace your team. They’re here to make it stronger.

In this webinar, we’ll explore how local governments and districts are rethinking the role of frontline service using AI, including how:

  • AI, when used thoughtfully, can expand capacity, streamline workflows, and improve service delivery
  • An AI Front Desk actually strengthens the human connection residents rely on, versus taking it away
  • Real government teams are seeing an impact in short timelines

We’ll share how teams across the country are already putting the AI Front Desk to work. You’ll hear real-life examples of what’s working, what’s evolving, and how they’re navigating change across departments and with the public.

Whether you’re curious about AI’s role in government or already experimenting with automation, this session will offer practical insights and a vision for how AI can become your most reliable new teammate.

How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

AI

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Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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