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From Pilot to Performance: Making AI Impact in Government

Many government AI initiatives start strong… and then stall.

Often, the issue isn’t ambition or buy-in, but the limitations of point solutions that weren’t designed to scale across services, departments, or channels. In this webinar, we’ll examine why platform-based approaches are becoming essential for delivering modern digital government services.

Through real-world examples and practical framing, we’ll discuss how organizations like yours can:

  • Move beyond isolated AI tools toward flexible platforms that support end-to-end service delivery. 
  • Focuses on strategic decision-making, not technical jargon, to help leaders build AI-enabled services that evolve with constituent needs.
  • Move from theories and pilot to data-driven results that can be shared amongst your peers and constituents

Speakers

Connor McKinnis, IT Security & Innovations, Town of Apex

Mo Khan, Strategic AI Advisor, Polimorphic

How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

AI

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Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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