March 26, 2026

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Making Government More Human with AI: Putting People at the Center of Digital Services

Government IT leaders are under increasing pressure to deliver faster, more accessible digital services—without sacrificing security, trust, or the human element. Artificial intelligence can help meet that demand, but only when implemented thoughtfully and within the realities of public-sector infrastructure.

In this national GMIS webinar, Polimorphic’s engineering leaders—many of whom are former DOT technologists—will explore how state and local governments are using AI today to modernize service delivery, reduce repetitive workloads, and improve how residents find and understand information.

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems. Attendees will also learn how to approach AI adoption responsibly, ensuring transparency, accessibility, and alignment with public-sector values.

What You’ll Learn

✅ Where AI delivers real value in government today

✅ How to modernize digital services without losing the human touch

✅ Practical guidance for responsible AI implementation

How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

AI

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The Hidden Cost of “Doing Nothing”: What Happens When 311 Waits on AI

Let’s be honest: when AI comes up in 311 conversations, it can bring a mix of curiosity, uncertainty, and a healthy dose of “is it going to help or hurt us?” Between vendor hype, headlines about job replacement, and unclear guidance, it’s no surprise many 311 teams feel hesitant or choose to hit pause altogether.

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