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When Disaster Strikes: Polk County’s Journey Through Recovery

When disaster strikes, every second counts. Staff are stretched thin, residents flood the lines with urgent needs, and the pressure to respond can feel overwhelming.

In this webinar, we share how Polk County, North Carolina’s Emergency Management Department managed recovery during Hurricane Helene, moving from hundreds of calls to 500+ damage reports logged in hours through a simple, resourceful workflow. Their story is one of ingenuity, adaptation, and progress over perfection.

Watch to explore:

  • How Polk County quickly stood up digital tools to manage demand during a crisis
  • The real-world lessons they learned about speed, resourcefulness, and staff buy-in
  • Practical takeaways any community can apply to strengthen future recovery efforts
  • A look ahead at how AI could support preparedness and recovery in the years to come

This isn’t just another technology use case. It’s about people, process, and the simple steps that help communities recover faster.

Speakers

Bobby Arledge
Polk County Emergency Management Director/Fire Marshal

How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint

In this webinar, you'll hear directly from Kyle Patel, VP of Engineering at Polimorphic, and Tara McMenanim, City Clerk of Racine, WI where theymoved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.

AI

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Making Government More Human with AI: Putting People at the Center of Digital Services

Rather than focusing on hype, this session will highlight real-world, practical applications of AI that fit within existing government systems.

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