Understands government
Ingests local municipal codes and GIS layers to answer address-specific regulatory questions (setbacks, zoning, schedules) that generic AI fails on.
Assisting Front Desk and Back Office Operations
Connect
Resolve inbound inquiries and service requests 24/7
Deliver
Move processes forward across systems and departments
The Full Impact Comes When Both Sides Work as One
A resident reports an issue which becomes a case in under 60 seconds. The case triggers a workflow. Relevant staff get assigned with full context. The resident receives updates by text through completion. No handoffs lost. No data re-entered. No email chains or calls to ask what happened.
Connect With Residents
Friendly agents meet residents where they are so no one is left waiting and your front desk finally gets some relief. Many organizations go live in a few weeks.
One Brain Makes an Impact Across All Your Channels
Translates messy resident questions
People don't speak in department names. The AI interprets natural language and maps it to the right service.
Routes calls and cases
Transfers calls intelligently based on caller intent. Starts work before a human ever touches it.
Accesses processes and systems to start the work
Connects to your existing platforms and triggers action automatically so the right work starts before a human ever touches it.
Expected Outcomes
24/7 Access
Residents resolve inquiries immediately, regardless of office hours or language.
"Callers get a friendly voice at any hour that understands government services and moves them to the right place without the runaround." - Colin Kennedy | City Manager, Newport, RI
Multilingual
Level the playing field by offering support and services in dozens of languages.
A county surrogate's court received a call after hours on a weekend. Polimorphic spoke Bengali for 12 empathetic minutes helping the family to navigate the loss of a loved one.
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Reclaim Staff Capacity
Frontline teams reclaim hours lost to interruptions and shift focus to complex casework.
The City of Littleton, CO cut inbound calls by 50% by routing calls and handling FAQs so their staff could maintain productivity instead of answering the same questions daily.
Surge Resilience
Service levels stay predictable during Mondays, holidays, and billing cycles.
What if you didn't have to dread certain weeks of the year? We helped a large special district and water wholesaler to handle 600 hundred predictable calls over a three week span without needing a transfer.
Reduced Burnout
Staff move away from repetitive intake, reducing monotony and improving retention.
"You can’t put a price on someone feeling the relief of not having to answer 40 phone calls a day with the same question." - Michael Elm | City Manager's Office, Suisun City, CA
Deliver Responsive Service
Move cases, applications, and requests from 'submitted' to 'done' faster, so your internal teams spend less time chasing and more time serving.
Full Case Management
Native CRM for Case Management
Built-in, or integrates with what you already have.
Visual workflow builder
Drag-and-drop with "blocks and arrows" that let non-technical staff modify complex service flows without IT intervention. User steps, staff steps, system steps, fully automated steps.
Staff intake and review
Staff can manually create and review cases alongside AI-created ones.
Pre-Submission Review
Uses AI to ensure submissions are complete and worthy of staff review, improving turnaround time and satisfaction.
Outbound Communications
Early Access: send notices across channels based on GIS maps.
Expectations
Consistent Coordination
Work follows shared flows, not ad-hoc handoffs or individual staff memory.
Visible Ownership
Status and responsibility are visible across teams without extra communication.
Silo-Agnostic Orchestration
Acts as a "logic layer" that sits above legacy systems (ERPs, permitting), triggering updates in systems of record without manual data entry.
End the Status Chase
Requests don't disappear when responsibility changes — residents stop asking for updates.
The Intelligence You Earn
Each interaction becomes structured data that can improve operations month over month, without manual entry or reporting burden on staff. A clear record of constituent demand surfaces in weeks, allowing leaders to plan, budget, and improve operations with confidence.
Automatic Data Logging
Every interaction captured and categorized as structured data. Insight improves over time without increasing staff workload.
Evidence-Based Planning
Budget conversations shift from opinion-based to evidence-based. Staffing requests become defensible to council with real service data.
Risk Reduction
Institutional knowledge lives in the system, not in people. When staff retire, the knowledge stays. New hires ramp faster.
Consistent Service
Service quality stops varying by shift, tenure, who is out sick, or who happens to pick up the phone. The platform holds the standard.
Security and Compliance
Because trust isn't a feature, it's the foundation.
Security
Independently audited controls across security, availability, and confidentiality. Verified continuously, not just at a point in time.
All data encrypted in transit (TLS 1.2+) and at rest (AES-256) whether it's a voice call, a chat message, or a case file attachment.
Every call, chat, search and process generates a timestamped, immutable audit trail. Export logs for compliance reviews, internal investigations, or council reporting.
Compliance
A codified LLM Zero Data Retention agreement removes compliance barriers around data ownership.
Built to handle and redact sensitive constituent data including health and human services interactions, with the safeguards HIPAA requires for protected information.
Native multi-language support, screen-reader compatibility, and accessible interfaces so no resident is excluded from digital services.
Enterprise Readiness
Start with a single department or launch across your organization, our platform scales without multiplying admin overhead or separate instances.
We partner in your success. Each deployment includes tailored onboarding with an assigned Customer Success Manager that knows your agency. Clients receive ongoing support as needed with quarterly reviews.
Role-Based Access Controls, Single Sign On options, and an Internal AI Assistant augmented with staff-only knowledge sources and capabilities.
You're not just buying technology,
you're gaining an extension to your team.
100% US-Based
50+ Gov Experts & AI Engineers
Trusted by hundreds of Agencies
Ready to use AI to solve real service problems?
Your residents deserve fast service, and you deserve more time to focus. See how AI can help.
