Less Calls for Staff, Happier Residents

As with many other communities across the country, Bayside was feeling the squeeze of increasing service demands with limited resources. As well as a high number of retiring employees, leading to the loss of institutional knowledge and complicating efforts to maintain service levels. The team was spread thin as they worked to meet the growing expectations of their community.

Borough clerks and staff have been able to respond to requests quicker and plan their workload rather than reacting to the constant interruptions of emails and walk-ins. Their time has been freed up for their other responsibilities

Online forms and AI features linking into a CRM empowers a small but talented municipal staff to provide their residents with the best possible service 24/7.