A major transformation is sweeping across New Jersey, making government services more accessible, efficient, and responsive for residents. With AI-powered chat, voice, and search tools from Polimorphic now in use across municipalities and counties, one in three New Jersey residents—millions of people—can now get the information they need faster and more easily than ever before.
From Prospect Park and Passaic County to Englewood, Middlesex County, and more, local governments are leveraging AI to eliminate wait times, remove language barriers, and provide 24/7 access to public services. What started as a handful of forward-thinking communities has now quietly expanded into a statewide movement, ensuring that more residents can interact with their local governments on their terms, whenever they need help.
“We are proud to be part of a movement that is making life easier for our residents,” said Robert S. Hoffmann, City Manager of Englewood, NJ. “By leveraging AI, we are breaking down barriers—whether language, accessibility, or time constraints—so that every resident can get the help they need when they need it. New Jersey is proving that technology can be a powerful force for good in government, and I’m thrilled to see so many communities embracing these innovations to build a more connected and efficient future."
