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AI

Meet Your AI Front Desk: Smarter Help Without Replacing Humans

Meet your new favorite teammates: the AI Front Desk. They don’t call in sick, work weekends without complaint, and never lose their cool, even when answering the same question for the hundredth time. 

But they’re not here to replace your team. They’re here to make it stronger.

In this webinar, we’ll explore how local governments and districts are rethinking the role of frontline service using AI, including how:

  • AI, when used thoughtfully, can expand capacity, streamline workflows, and improve service delivery
  • An AI Front Desk actually strengthens the human connection residents rely on, versus taking it away
  • Real government teams are seeing an impact in short timelines

We’ll share how teams across the country are already putting the AI Front Desk to work. You’ll hear real-life examples of what’s working, what’s evolving, and how they’re navigating change across departments and with the public.

Whether you’re curious about AI’s role in government or already experimenting with automation, this session will offer practical insights and a vision for how AI can become your most reliable new teammate.

What Every Government Team Needs to Know About AI in 2026

AI is already in your community, but most local government leaders are still on the outside of that conversation. This session gives city managers and department directors the language, framework, and confidence to lead AI decisions without needing a six-figure consultant. Join us June 10th at 2PM ET.

Government Technology

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AI Policy for Mississippi Municipalities: Do You Need One, and What Should It Actually Do?

AI is already in your organization, whether you have a policy for it or not. The real question isn't whether to write one, it's whether the policy you have (or are considering) is actually helping your municipality adopt AI safely, or quietly getting in the way.

Government Technology

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How AI Helps Louisiana Municipalities Serve Residents Before, During, and After a Crisis

Every year, Louisiana municipalities prepare for hurricane season knowing that when a storm hits, resident calls surge, staff get overwhelmed, and critical information changes by the hour. Residents need answers fast, and they shouldn't have to wait on hold to get them.But AI for government isn't just a crisis tool. The same technology that helps a city handle a thousand calls during a storm is the same technology that improves daily operations year-round, answering billing questions, routing service requests, and giving leadership visibility into what residents actually need.

Processes and Workflows

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